ExelaOnline emails can be accessed from home or the office network. It can be access through Outlook / OWA.

If you are already using Outlook to access your old email, you can add ExelaOnline email to your existing outlook profile.

Follow the instructions below to add ExelaOnline email into your existing outlook profile.

• Configuring exelaonline to an existing outlook 2010 profile

  1. 1.  Open Outlook 2010.
     
           
  2. 2.  Select File > Add Account
     
           
  3. 3.  Enter your name, email address, and password > then Click Next
     
           
  4. 4.  Select Finish
     
           
  5. 5.  Select OK > Restart Outlook
     
           
     
           

• Configuring exelaonline to an existing outlook 2013 profile

  1. 1.  Open Outlook 2013.
     
           
  2. 2.  Select File > Add Account
     
           
  3. 3.  Enter your name, email address, and password > then Click Next
     
           
  4. 4.  Select Finish
     
           
  5. 5.  Select OK > Restart Outlook
     
           

• Configuring exelaonline to an existing outlook 2016 profile

  1. 1.  Open Outlook 2016.
     
           
  2. 2.  Select File > Add Account
     
           
  3. 3.  Enter your name, email address, and password > then Click Next
     
           
  4. 4.  Select Finish
     
           
  5. 5.  Select OK > Restart Outlook
     
           

Follow the instructions below to change your password using OWA.

• exelaonline password change through webmail (OWA)

  1. 1.  Login to https://mail.exelaonline.com/owa
     
          Enter Exelaonline\firstname.lastname
     
          Your Password
     
          Click sign in > (enter your time zone the first time you login)
     
           
  2. 2.  Click the Gear Wheel icon > then Click Options
     
           
  3. 3.  Click General > then Click My account > then Click Change your password
     
           
  4. 4.  Enter your Current Password then your New Password > then select Save
     
           

You cannot change your password through Outlook. You will need to use OWA to change your password.

Use the instructions below for Outlook 2011 and 2016 for the Mac.

• Configuring exelaonline on outlook 2011 for MAC

  1. (macOS 10.12 Sierra)
     
     1.  Open Outlook 2011.
     
           
  2. 2.  Select Tools > Accounts...
     
           
  3. 3.  Select + > Exchange...
     
           
  4. 4.  Enter your email address, your user name, and your password. Then select Add Account > Close window to start
           using Outlook.
     
           

• Configuring exelaonline on outlook 2016 for MAC

  1. 1.  Open Outlook 2016.
     
           
  2. 2.  Select Tools > Accounts...
     
           
  3. 3.  Select + > New Account...
     
           
  4. 4.  Enter your email address. Then select Continue
     
           
  5. 5.  Enter your email address, your user name, and your password. Then select Add Account
     
           
  6. 6.  Select Continue if you see this screen > then Select Done > Close the Accounts screen
     
           
     
           

• Enabling exelaonline email setup for Apple mail

  1. 1.  Open Apple Mail.
     
           
  2. 2.  Select Exchange > then Select Continue
     
           
  3. 3.  Enter your name, email address, and password > Select Continue
     
           
  4. 4.  Select Continue if you receive this message
     
           
  5. 5.  Select Continue
     
           
  6. 6.  Select the options below > then Select Done to start using Mail.
     
           

You can find Free / Busy details only for ExelaOnline email users. Other domain users (SourceHOV, Banctec, and Transcentra) will not be available to you in ExelaOnline.

When you have added other email accounts (SourceHOV, Banctec, and Transcentra) into one outlook profile and you access calendar, you will find all the calendar items of all your email accounts.

You can export your older email into a PST file and then import the file into your ExelaOnline mailbox.

• Export old email to a PST file

  1. 1.  Click the File tab
     
           
  2. 2.  Click Open
     
           
  3. 3.  Click Import
     
           
  4. 4.  Click Export to a file > then Click Next
     
           
  5. 5.  Click Outlook Data File (pst) > then Click Next
     
           
  6. 6.  Click on your email address above the Inbox > then Click Next
     
           
  7. 7.  You can change the name and location of this file by clicking Browse
          Click Next
     
           
  8. 8.  I don't recommend using a password > Click OK
     
           
     
          Mail is exporting. Depending on the size of your mailbox this could take some time.
     
         

• Importing (Backup) PST file into outlook

  1. 1.  Click File
     
           
  2. 2.  Click Open
     
           
  3. 3.  Click Import.
     
           
  4. 4.  Select Import from another program or file > then Click Next
     
           
  5. 5.  Select Outlook Data File (.pst) > then Click Next.
     
           
  6. 6.  Choose Browse, then choose the .pst file you want to import, and choose Next.
     
          NOTES:
     
           
  7. 7.  Set the options for importing items. Choose Filter if you want to only import certain emails. Choose the More
          Choices tab if you want to only import emails that are read or unread
     
          The default settings usually don't need to be changed. The top folder -- usually Personal Folders, Outlook
          Data File or your email address -- is selected automatically.
     
          Verify the folder you are importing into. Use the drop down to select ExelaOnline email as highlighted below.
     
           
     
          1.  Include subfolders is selected by default. All folders under the folder selected will be imported.
     
          2.  Select one of the destination options:
     
               o  Import items into the current folder - this imports the data into the folder currently selected.
     
               o  Import items into the same folder in - this imports the data into the destination folder of the same
                   name as the source folder, e.g., from Inbox to Inbox. If a folder doesn't exist in Outlook,
                   it will be created.

No, your older email will be available on the server. Also, if you want you can export it to a local PST file and store it on your machine.

Once you have started using your ExelaOnline email, please request to have your old email account forwarded to your new ExelaOnline email account. The messaging team will enable forwarding on the server for you.

You can export your old calendar and import it into your new ExelaOnline mailbox.

• Export calendar items into a local PST file

  1. 1.  
           
  2. 2.  
           
  3. 3.  
           
  4. 4.  
           
  5. 5.  Select your Old Email Calendar that needs to be exported :
     
           
  6. 6.  
           
  7. 7.  If you want you can keep a password for this local PST file. If not, just click OK.
     
           
     
           Export of the calendar is completed

• Importing calendar items from a local PST file

  1. 1.  
           
  2. 2.  
           
  3. 3.  
           
  4. 4.  Select the PST file to which you have exported the old Calendar
     
           
  5. 5.  On the Import Items, choose "Calendar" and "your EXELAONLINE Email address".
     
           

Yes. We can forward your old email to your new ExelaOnline email account.

If your questions are not answered in this document, please open a ticket with the help desk at help.desk@exelaonline.com.

You can export the contacts from your old mailbox and import it into our ExelaOnline mailbox.

• Export contacts to a local PST file

  1. 1.  
           
  2. 2.  Select Export to a file > then Select Next
     
           
  3. 3.  Select Outlook Data File (.pst) > then Select Next
     
           
  4. 4.  Select Calendar > then Select Next
     
           
  5. 5.  Select Finish (you can choose another file by renaming the calendar.pst file)
     
           

• Importing contacts from a PST file

  1. 1.  
           
  2. 2.  Select Import from another program or file > then Select Next
     
           
  3. 3.  Select Outlook Data File (.pst) > then Select Next
     
           
  4. 4.  Select the PST file of the exported Calendars > then Select Next
     
           
  5. 5.  Select your exelaonline account in the drop down > then Select Finish
     
           

Use the instructions below to enable email signature.

• Email signature setup

  
  

  Email Signature (Arial 10pt. font)
  
  -
  
  Example:

  Your Name, Your Title
  EXELA TECHNOLOGIES, INC.
  O: +1 972.821.4000   M: +1 555.555.1234
  2701 E. Grauwyler Rd. | Irving, TX 76021
  www.ExelaTech.com | About EXELA | EXELA LinkedIn
  
  

  1. Email Signature Instructions for Windows:
     
     1.   Open the email file in Word.
  2. 2.   Personalize your signature line as in example.
  3. 3.   Highlight the signature line that you would like to use
  4. 4.   Press CTRL + C to copy the highlighted selection to the clipboard.
  5. 5.   Within Outlook, click the File tab.
     
           
  6. 6.   On the Account Information screen, click Options in the list of menu items on the left.
     
           
  7. 7.   Click Mail in the list of menu items on the left side of the Outlook Options dialog box.
     
           
  8. 8.   In the Outlook Options window click the Signatures button.
     
           
  9. 9.   In the Signatures and Stationery window, click the New button and type a name for this standard signature.
           Click OK
     
           
  10. 10.  Click in the open space under Edit signature and paste your personalized signature.
      
            
  11. 11.  Add in the hyperlinks for all of the linked data sources to ensure they carried over. This includes website,
             about us and LinkedIn address.
      
            
  12. 12.  In the "Text to display:" field and the "E-mail address field:" replace first.last with your own name. Don't
             forget the "." between your first and last names if applicable. Click OK.
      
             a.  Be sure that the exela banner is included and hyperlinked to www.exelatech.com
      
             b.  Verify that all links work to the right location
  13. 13.  Once all edits have been made, click Save and then click OK.
  14. 14.  If you have multiple signatures, verify that your new standard company signature is selected under the New
             Messages drop down menu.

Use your current signature you are using now. When policy changes we will let you know.

Make sure you pull the recipient address from the address book instead of auto lookup If you still have issues, please send an email to help.desk@exelaonline.com.

Use the instructions below to configure email on you iPhone / Android phone.

• Enabling exelaonline email for an Android device

  1. Before starting the Exchange ActiveSync configuration, you must be able to make and receive phone calls and text messages. You must also have a data plan on the phone. For questions regarding these issues, please contact the helpdesk, help.desk@exelaonline.com, 1-877-477-2748.
     
     Also make sure GMAIL app on your phone is Updated to latest version. You can confirm this by going to "Play Store" and Type in "GMAIL" and update it.
     
     
     1.   Open Gmail > then go to Settings
     
           
     
           
     
           
  2. 2.   Select Add Account
     
           
  3. 3.   Select Exchange and Office 365
     
           
  4. 4.   Enter your EXELAONLINE email address > then Select Manual Setup
     
           
  5. 5.   Select Exchange
     
           
  6. 6.   Enter your password > then Select Next
     
           
     
           Verify Server is mail.exelaonline.com and Security Type is SSL/TLS (accept all)
     
           
  7. 7.   You will see it validate Incoming Server Settings
     
           
  8. 8.   Select OK
     
           
  9. 9.   Select Validate
     
           
  10. 10.  Select Next
      
            
  11. 11.  You will receive the following email. When received contact the Help Desk to approve your account.
      
            

• Enabling exelaonline email for an iPhone

  1. Before starting the Exchange ActiveSync configuration, you must be able to make and receive phone calls and text messages. You must also have a data plan on the phone. For questions regarding these issues, please contact the helpdesk, help.desk@exelaonline.com, 1-877-477-2748.
     
     
     1.   Select Settings
     
           
  2. 2.   Select Accounts & Passwords
     
           
  3. 3.   Select Add Account
     
           
  4. 4.   Select Exchange
     
           
  5. 5.   Enter your email address > then Select Next
     
           
  6. 6.   Select Sign In
     
           
  7. 7.   Enter your password > then Select Next
     
           
  8. 8.   Select Save
     
           
  9. 9.   Open Mail
     
           
  10. 10.  Open your exchange mailbox, you should see an email informing you the device is blocked. Contact an
             administrator (Help Desk) to unblock your device.
      
            

Email encryption is the process of protecting the content of email messages from being read by unintended recipients. Exela uses the Proofpoint platform, which in addition to scanning for spam and malicious elements such as viruses, is also able to provide end users with the ability to send secure encrypted email whenever necessary.

Sensitive and restricted confidential company/client information (i.e. PII, PHI, Cardholder data such as social security numbers, birthdates, driver's license numbers, medical record numbers, treatment/diagnosis information, credit card information, bank account information, sensitive contract information, etc.) should only be sent via mail if required to support a business justified need or if authorized by a client agreement. Exela Technology's secure email system is intended to address the need for communicating sensitive or restricted confidential company/client information in a safe and secure manner and in compliance with regulatory requirements. You are required to use secure email whenever you are required to send a message that contains sensitive or confidential company/client information to an authorized recipient. Communication must be limited to the intended authorized recipient only.

PII stands for Personally Identifiable Information and is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. It includes name, SSN, date and place of birth, mother's maiden name, medical records, etc.

PHI stands for Protected Health Information (PHI) and it is any information about health status, provision of health care, or payment for health care that can be linked to a specific individual. It includes diagnosis information, treatment information, medical test results, and prescription information, etc.

Cardholder Data includes any personally identifiable information (PII) associated with a person who has a credit or debit card. Cardholder data includes the primary account number (PAN)/credit card number along with any of the following data types: cardholder name, expiration date or service code.

To manually send an encrypted email using the secure email system, you can do one of the following:

   »   Use the "Send Securely" button within Outlook [once it is available]
   »   Add the word "[encrypt]" (without quotes) to the subject line of the email. Below are some examples of subject lines that will trigger the message to be
        sent encrypted:
        ›   [encrypt] Confidential Spreadsheet
        ›   Confidential Spreadsheet [encrypt]
        ›   Confidential [encrypt] Spreadsheet

** NOTE: Include the brackets around the word "encrypt", but do not include the quotation marks. The subject line of the email is not encrypted; therefore, you should not include sensitive information in subject line of the email.

Recipients of a secure email from an Exelaonline email address will receive a notice in their email inbox that they have received a secure message from you. The message will contain an encrypted attachment or URL, which when opened, will take them to the secure email server. The first time the recipient receives a secure message, they will be asked to create an account/ password that will be used to view or reply to their secure messages. After logging in with their self-assigned password, the recipient can then view the email.

Yes, recipients of your secure messages can reply securely by selecting the "Reply" or "Reply All" options in the received email. Their reply to your email will be automatically decrypted by the secure email system and will appear in your Exchange mailbox as a normal, readable email. The process is seamless and the only indication that the message was originally encrypted will be the "[encrypt]" in the subject line.

Encrypted emails will be available to the recipient for 14 days from the date sent.

The subject of the email is not encrypted; therefore, you should not include sensitive information in the subject line.

   »  Yes, the total size of message including the attachment must not exceed 45MB.
   »  Attachments must not be encrypted or password protected before they are attached to the email or the entire message will be quarantined. Add the word
       "[encrypt]" to the subject line of the message or use the "Send Securely" button after the documents(s) are attached to encrypt the body of the message
       and any attachments.

The tool is configured to scan email messages for information that resembles PII, PHI, and Cardholder data/Credit Card numbers and automatically encrypt it. When this occurs, you will receive a notice that your email message was automatically encrypted.

Any account without an "@exelaonline.com" email address is considered outside the network. This includes @exelatech.com and anyone account that does not have an "@exelaonline.com" email address is considered outside the network. This includes exelatech.com.

No, you only need to encrypt email that contains sensitive or restricted confidential company/client information (i.e. personally identifiable information (PII), protected health information (PHI), cardholder data/credit card information, etc.).

You will receive a daily message to indicate which incoming email messages were quarantined. You will also receive a notice if a message you were attempting to send was quarantined.

To release messages, select the "release" option in the SPAM email notification. You can also log into the spam/quarantine portal to release the quarantined email(s). The quarantine site is: (https://0031e902.pphosted.com:10020/euweb/login)

To delete messages, select the "delete" option in the SPAM email notification. You can also log into the spam/quarantine portal to delete the quarantined email(s). The quarantine site is: (https://0031e902.pphosted.com:10020/euweb/login)

Yes. You will be able to add senders to your personal safe and blocked sender's lists in the spam/quarantine portal.

A message will remain in quarantine for 2 weeks (14 days). After 2 weeks the message will be automatically deleted.

Yes. To send encrypted email messages via phone simply type [encrypt] in the subject line of your message. Make sure to include the brackets.

The tool is configured to scan email messages for information that resembles PII, PHI, and Cardholder data/Credit Card numbers and automatically encrypt it. When this occurs, you will receive a notice that your email message was automatically encrypted.

The recipient can use the "Click here" link to read the received message.

The recipient can click the attachment "SecureMessageAtt.html" to launch a browser and read the received message.

Staff with questions about secure email that are not covered by this FAQ or the user guides published in the following location, should contact the helpdesk (help.desk@exelaonline.com) for additional assistance.